Shipping & Delivery Policy

100% Digital Platform

adhithyan.dev is a completely digital platform that does not sell, ship, or deliver any physical products. All services, confirmations, and access are provided digitally through our web platform.

1 Digital-Only Service Model

Our platform operates exclusively in the digital realm, providing the following services:

Account Management: User registration, authentication, and profile management
Event Registration: Digital registration for college events and activities
Payment Processing: Secure online payment handling for voluntary contributions
Digital Confirmations: Instant email and dashboard confirmations
Platform Access: Web-based access to all features and functionalities
Data Management: Secure storage and retrieval of user information

Instant Digital Delivery

All platform services are delivered instantly upon successful authentication, payment confirmation, or event registration. There are no shipping delays or physical delivery timelines.

2 Service Delivery Methods

Our digital services are delivered through multiple channels:

Dashboard Access INSTANT

Real-time access to your account dashboard with all relevant information, payment history, and event confirmations.

Email Notifications INSTANT

Automated email confirmations sent immediately upon successful transactions, registrations, or important updates.

Mobile-Responsive Access 24/7

Full platform functionality accessible through any modern web browser on desktop, tablet, or mobile devices.

Real-Time Notifications LIVE

In-platform notifications for important updates, event reminders, and system announcements.

3 Payment Confirmation Process

Our payment confirmation system ensures immediate verification and access:

Instant Confirmation: Payment status updated immediately in your dashboard
Email Receipt: Digital receipt sent to your registered email address
Transaction ID: Unique reference number provided for all payments
Event Access: Automatic activation of event-related access or permissions
Admin Notification: Relevant administrators notified for manual verifications if required

Verification Timeline

While most confirmations are instant, some events may require manual admin verification which typically takes 2-4 hours during business hours (9 AM - 6 PM IST).

4 No Shipping Charges Policy

Since we operate as a digital-only platform:

Zero Shipping Costs: No shipping, handling, or delivery charges ever applied
No Geographic Restrictions: Service accessible worldwide with internet connection
Instant Global Access: All features available immediately regardless of location
No Delivery Delays: Weather, logistics, or courier issues never affect service delivery
Eco-Friendly: Zero carbon footprint from shipping or packaging

5 Physical Item Exceptions

In rare cases where physical items may be involved:

Offline Event Merchandise

If any physical items (such as event T-shirts, certificates, or promotional materials) are distributed during college events, these are handled completely offline and are outside the scope of this platform.

No Platform Involvement: Physical item distribution is managed by event organizers
Separate Process: Collection/distribution happens independently during events
No Shipping Service: We do not provide courier or postal services
Local Collection: Items must be collected in person at designated locations

6 Service Availability & Uptime

Our commitment to service availability:

24/7 Availability: Platform accessible around the clock
High Uptime: Target of 99.5% uptime with minimal maintenance windows
Scheduled Maintenance: Any planned downtime communicated in advance
Mobile Optimization: Full functionality on all device types
Global Access: No geographical restrictions for service access

Maintenance Windows

Scheduled maintenance typically occurs between 2:00 AM - 4:00 AM IST to minimize disruption to users. Emergency maintenance may occur without advance notice.

7 Support & Issue Resolution

For any service delivery issues or concerns:

Email Support: admin@adhithyan.dev for all service-related queries
Response Time: Initial response within 24-48 hours
Issue Tracking: Unique ticket number provided for complex issues
Resolution Timeline: Most issues resolved within 3-5 business days
Status Updates: Regular communication on issue resolution progress

Service Delivery Support

For questions about service delivery or platform access:

admin@adhithyan.dev

Available 24/7 for digital service support | Physical item queries handled offline